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ILANITRAVEL website regulations

Terms and Conditions

This document constitutes a binding agreement between the user and the website administration. The provisions outlined herein apply to all usage of the website and to all purchases made by the user.

Gender-Neutral Language For convenience, this document is written in masculine singular form, but it is intended to include women and men, singular and plural, as applicable.

Terms of Use

A prerequisite for browsing, using the website, its services, or entering into any agreement, including the purchase of products or subscriptions, is reading this document in full and agreeing to all its terms.

1. Introduction

1.1 ILANITRAVEL Services The service provider is Ilanit Natenel, a sole proprietor operating under the ILANITRAVEL brand, providing travel planning support and guidance.

Services include:

  • Comprehensive travel planning

  • Personal planning trip.

  • The digital guide "Portugal at Your Pace"

  • "Portugal at Your Pace + Personal " package

1.2 Coverage Area Services pertain to mainland Portugal only (excluding the Azores and Madeira).

1.3 Business Location ILANITRAVEL operates from Rafael Suissa Street 7, Mazkeret Batya, Israel.

1.4 External Links The website includes links to services and content offered by third parties.

1.5 Disclosure

  • The service provider may receive commissions from service providers (e.g., Booking.com) for bookings made through links on the website.

  • Additional details are available on the Disclaimer and Disclosure page.

2. Placing an Order

2.1 Order Terms Services offered on the website are subject to detailed terms of order, including important information on the process, cancellations, changes, payments, and more. Users must read and agree to the full terms before placing an order Read More.

2.2 Transaction Confirmation Upon placing an order using a credit card, the website administration will forward the card details for verification and approval. Orders will only be processed after confirmation.

2.3 Failed Transactions If the transaction is not approved:

  • The user will receive a notification with instructions.

  • Failure to resolve within 7 days will result in order cancellation. Cancellation fees, if applicable, will be borne by the user.

3. Digital Services and Products

Registration and Payment

  • Purchases are made via the online registration form.

  • Payment is as per the prices listed on the website.

  • Travel planning validity extends for 30 days after the trip’s end.

User Obligations The user agrees not to transfer, sell, or share purchased products or services, including digital guides.

Payment Methods

  • Credit card payment via Paymeservice.com by Isracard Global.

  • PayPal is also accepted.

4. Product Delivery

Digital products and services will be delivered via:

  • Email containing a link to access materials.

  • Direct viewing within the user’s personal area on the website.

5. Cancellation and Refund Policy

General Provisions Cancellation requests must be sent in writing to ilanitnethanel@gmail.com. Refunds are not granted for:

  • Change of mind

  • Unused subscription periods

  • Erroneous purchases

  • Late cancellations

  • User’s medical issues

  • Technical issues on the user’s side

Refer to the Order Terms for specific cancellation details.

6. Website and Service Availability

Service Availability The administration strives to ensure maximum availability but cannot guarantee uninterrupted service.

Backup Recommendations Print PDF itineraries as a backup in case of technical issues during travel.

Travel Support Support is exclusively for clients who purchased comprehensive travel plans and includes:

  • Technical assistance

  • Sending relevant links

  • Access to customized Google Maps

  • Updates on significant site changes

Support excludes:

  • Emergency management

  • Medical assistance

  • Consular services

  • Immediate availability

7. Force Majeure

Liability Exemption ILANITRAVEL is not liable for damages caused by events beyond its control, including natural disasters, war, terrorism, pandemics, or major technical failures.

Support During Force Majeure Efforts will be made to provide alternate solutions, but no guarantees are made.

8. Copyright and Intellectual Property

Ownership All content, guides, and materials are the exclusive property of ILANITRAVEL.

Usage Restrictions It is strictly forbidden to copy, reproduce, distribute, or use the content commercially without prior approval.

Intellectual Property All rights, including trademarks, patents, trade secrets, and site design, are owned by the administration or authorized third parties.

9. Privacy and Data Security

Site Security

  • Secured through Wix.com.

  • Credit card details are not stored on the site.

Information Use

  • Personal information is used solely for transaction completion.

  • Activity data is collected for statistical purposes.

  • Marketing emails are sent with user consent.

User Rights Users may request updates, corrections, or deletions of their data by contacting ilanitnethanel@gmail.com.

10. Governing Law and Jurisdiction

Applicable Law All disputes will be governed by Israeli law.

Jurisdiction Disputes will be resolved in the competent court in the Tel Aviv district.

11. Liability and Indemnity

Usage Liability The user assumes full responsibility for site usage and waives claims against the administration.

Indemnity The user agrees to indemnify the service provider for damages or losses incurred due to violations of terms or unauthorized use.

12. Contact Information

For inquiries or support, contact: Email: ilanitnethanel@gmail.com Phone: 054-2580028

Policy Changes The administration reserves the right to modify these terms without prior notice. Changes take effect immediately upon publication.

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